Carlo Terms of Service

1. Introduction

Welcome to Carlo, an AI-powered outdoor gear advisory service accessible at askcarlo.ai (the “Service”). These Terms of Service (“Terms”) govern your use of our Service. By accessing or using our Service, you agree to be bound by these Terms.

2. Acceptance of Terms

By creating an account or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

3. Service Description

Carlo offers AI-powered outdoor gear recommendations, trip planning advice, and nutrition guidance for hiking and backpacking activities. Our Service allows you to:

• Track your outdoor gear inventory
• Plan and manage trips
• Track food and nutrition for outdoor activities
• Receive personalized AI-powered advice based on your gear, trips, and preferences
• Use smart-fill features to automatically extract product details from URLs

4. User Accounts

• Registration: To access our Service, you must create an account by providing accurate and complete information.
• Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• Age Requirement: You must be at least 18 years old to use our Service.
• Termination: We reserve the right to suspend or terminate your account if you violate these Terms.

5. Token System and Pricing

• Token-Based Usage: Carlo uses a token-based system where AI interactions (messages and smart-fill operations) consume tokens based on actual usage.
• Free Tokens: New users may receive promotional tokens as part of special offers or campaigns.
• Token Purchases: You may purchase additional tokens through our Service. Payments are processed securely through Stripe.
• Payment Terms: By purchasing tokens, you authorize us to charge your payment method for the amount of tokens purchased.
• Token Expiration: Purchased tokens do not expire and remain in your account unless used.
• Refund Policy: All token purchases are final. We do not offer refunds for purchased tokens except as required by law.
• Usage Calculation: Token costs are calculated based on AI API usage with a markup to cover our operational costs. Costs may vary depending on the complexity of your requests.

6. User-Generated Content

• Your Data: You retain ownership of all data you input into Carlo, including your gear inventory, trip details, and food/nutrition information.
• License to Carlo: By using our Service, you grant Carlo a limited license to use, store, and process your data solely for the purpose of providing the Service to you.
• Data Deletion: You may request deletion of your data at any time by contacting us at matt@askcarlo.ai.

7. Intellectual Property and Software License

Ownership: All content, trademarks, and software on the Service, including the name “Carlo,” are the property of Carlo and are protected by intellectual property laws.

A. License Grant

Subject to your compliance with these Terms, Carlo grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to:

• Access and use the Carlo Service on a device that you own or control
• Use the Service solely for your personal, non-commercial purposes

B. License Restrictions

Except as expressly permitted in these Terms or by applicable law, you may not, and you will not permit others to:

• Reproduce, modify, adapt, translate, create derivative works of, distribute, sell, lease, rent, sublicense, or make available to any third party the Service or any part thereof
• Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying ideas or algorithms of the software
• Remove, alter, or obscure any proprietary notices (including copyright and trademark notices) on any part of the Service
• Use the Service for any illegal purpose, or in violation of any local, state, national, or international law
• Use the Service in any manner that could damage, disable, overburden, or impair our servers or networks, or interfere with any other party’s use and enjoyment of the Service
• Use any automated system, including without limitation “robots,” “spiders,” or “offline readers,” to access the Service in a manner that sends more request messages to the Carlo servers than a human can reasonably produce in the same period
• Circumvent, remove, alter, deactivate, degrade, or thwart any of the content protections in the Service

Any use of the Service not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws.

8. Acceptable Use Policy

You agree not to:

• Use automation tools or bots to interact with the Carlo Service
• Engage in any illegal activities, harassment, or spamming
• Attempt to disrupt or interfere with the Service’s functionality
• Share your account credentials with others
• Use the Service to generate content for commercial purposes without prior written permission
• Attempt to extract, scrape, or harvest data from the Service
• Engage in any other conduct that Carlo, in its sole discretion, deems to be abusive, harmful, fraudulent, or disruptive to the Service, its operations, or its users

9. Third-Party Services

• Integrations: Our Service integrates with third-party services including Clerk (authentication), Supabase (data storage), Stripe (payments), Anthropic (AI services), and Perplexity AI (web scraping).
• External Links: Carlo may contain links to external websites. We are not responsible for the content or practices of these third-party sites.
• Third-Party Terms: Your use of third-party services integrated with Carlo may be subject to additional terms and conditions imposed by those third parties.

10. Disclaimers and Limitation of Liability

A. Advisory Nature of Service

• Not Professional Advice: Carlo provides AI-generated recommendations and suggestions for informational purposes only. Our Service does not constitute professional advice regarding outdoor activities, safety, nutrition, or equipment.
• User Responsibility: You are solely responsible for your own safety and decision-making when engaging in outdoor activities. You should verify all recommendations and advice with qualified professionals and use your own judgment.
• Outdoor Risks: Hiking, backpacking, and outdoor activities carry inherent risks. Carlo is not responsible for any injury, illness, death, property damage, or other harm resulting from your outdoor activities or reliance on information provided by our Service.

B. AI Limitations

• AI-Generated Content: Our Service uses artificial intelligence which may produce inaccurate, incomplete, or inappropriate recommendations. Always verify important information before relying on it.
• No Guarantees: We do not guarantee the accuracy, completeness, or reliability of any information provided through our Service.

C. Limitation of Liability

To the maximum extent permitted by law:

• The Service is provided on an “as is” and “as available” basis without any warranties of any kind, either express or implied
• Carlo shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Service
• Carlo’s total liability to you for all claims arising out of or relating to these Terms or the Service shall not exceed the amount you have paid to Carlo in the twelve (12) months preceding the claim

11. Privacy Policy

Your use of the Service is also governed by our Privacy Policy, which is available at askcarlo.ai/privacy-policy and is incorporated into these Terms by reference.

12. Governing Law and Dispute Resolution

• Governing Law: These Terms are governed by the laws of the United States.
• Dispute Resolution: Any disputes arising out of or relating to these Terms or the Service will be resolved through binding arbitration or in the courts of the United States, as applicable.

13. Modifications to Terms

We may update these Terms from time to time. We will notify you of any material changes via email or through a prominent notice on our Service. Your continued use of the Service after the changes take effect signifies your acceptance of the new Terms.

14. Termination

• By User: You may terminate your account at any time by contacting us at matt@askcarlo.ai or through your account settings.
• By Carlo: We may suspend or terminate your access to the Service if you violate these Terms or engage in conduct that we determine, in our sole discretion, to be harmful to the Service or other users.
• Effect of Termination: Upon termination, your right to use the Service will immediately cease. Your unused tokens will be forfeited. Your user data may be deleted from our systems in accordance with our Privacy Policy and data retention practices.

15. Age Restrictions

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. By using our Service, you represent that you are at least 18 years old.

16. Contact Information

For all inquiries, support, legal notices, and data requests:

Email: matt@askcarlo.ai

17. Indemnification

You agree to indemnify, defend, and hold harmless Carlo, its affiliates, and its respective officers, agents, partners, and employees from any loss, liability, claim, demand, damages, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your outdoor activities or reliance on information provided by the Service

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect to the maximum extent permitted by law.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Carlo regarding your use of the Service and supersede all prior agreements and understandings.

20. Assignment

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. Carlo may assign these Terms without restriction.